Source note · UCCX objects and their Webex Contact Center equivalents
Cisco Finesse phone books, which serve Unified CCX agents, are assigned either to All Users or to specific Teams, giving a global and a team scope.
Checked 2026-09-22
- Vendor
- Cisco
- Product
- Cisco Finesse
- Subsystem
- phone-books
- Deployment
- on-premises
- Region
- not restricted
- Release range
- 12.6(1)
- Checked
- 2026-09-22
Sources
- Cisco Finesse Administration Guide, Release 12.6(1) - Manage Phone Books — Cisco Systems · tier 2 current vendor documentation · Manage Phone Books > Assign To
Cite this note
APA
WarmTransfer. (2026, September 22). UCCX objects and their Webex Contact Center equivalents: source note uccx-to-webex-cc-object-crosswalk-uccx-phonebook-scope. WarmTransfer. https://warmtransfer.net/knowledge/claims/uccx-to-webex-cc-object-crosswalk-uccx-phonebook-scope
BibTeX
@misc{warmtransfer-claim-uccx-to-webex-cc-object-crosswalk-uccx-phonebook-scope,
title = {UCCX objects and their Webex Contact Center equivalents: source note uccx-to-webex-cc-object-crosswalk-uccx-phonebook-scope},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/uccx-to-webex-cc-object-crosswalk-uccx-phonebook-scope},
note = {Source note uccx-to-webex-cc-object-crosswalk-uccx-phonebook-scope, checked 2026-09-22}
}