Select Resource Step - Contact Center Express

Publisher

Cisco DevNet

URL

https://developer.cisco.com/docs/contact-center-express/select-resource-step/

Published

unknown

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

Cisco documentation; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• The Select Resource step queues a call to a CSQ; with Connect set to Yes its output branches are Connected and Queued, and with Connect set to No they are Selected and Queued. in context
• In the Select Resource step the CSQ target is a String variable or expression. in context
• The Select Resource Timeout is the seconds before an unanswered contact returns to the queue; it defaults to 10 and supports up to 90. in context

Cite this source record

APA

WarmTransfer. (2026, September 30). Select Resource Step - Contact Center Express. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-devnet-uccx-select-resource-step

BibTeX

@misc{warmtransfer-cisco-devnet-uccx-select-resource-step,
  title  = {Select Resource Step - Contact Center Express},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-devnet-uccx-select-resource-step},
  note   = {Cisco DevNet, accessed 2026-09-30}
}