The Select Resource step queues a call to a CSQ; with Connect set to Yes its output branches are Connected and Queued, and with Connect set to No they are Selected and Queued.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Unified Contact Center Express
- Subsystem
- scripting
- Deployment
- on-premises
- Region
- not restricted
- Release range
- not release-pinned on source
- Checked
- 2026-09-30
Sources
- Select Resource Step - Contact Center Express — Cisco DevNet · tier 2 current vendor documentation · Select Resource Step, output branches
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up an inbound queue in Unified Contact Center Express: source note uccx-inbound-queue-setup-select-resource-branches. WarmTransfer. https://warmtransfer.net/knowledge/claims/uccx-inbound-queue-setup-select-resource-branches
BibTeX
@misc{warmtransfer-claim-uccx-inbound-queue-setup-select-resource-branches,
title = {Setting up an inbound queue in Unified Contact Center Express: source note uccx-inbound-queue-setup-select-resource-branches},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/uccx-inbound-queue-setup-select-resource-branches},
note = {Source note uccx-inbound-queue-setup-select-resource-branches, checked 2026-09-30}
}