Call Redirect Step - Contact Center Express

Publisher

Cisco DevNet

URL

https://developer.cisco.com/docs/contact-center-express/call-redirect-step/

Published

unknown

Updated

unknown

Accessed

2026-09-22

HTTP status

200

License

Cisco proprietary; public documentation; no-redistribution; short excerpts and locators only

Source notes citing this source

• The UCCX Editor's Call Redirect step redirects a call to another extension and is commonly used in IVR applications to transfer a call once a destination has been determined. in context
• The UCCX Call Redirect step has four output branches: Successful when the call is ringing at the specified extension, Busy when that extension is busy, Invalid when it does not exist, and Unsuccessful when the step fails internally. in context

Cite this source record

APA

WarmTransfer. (2026, September 22). Call Redirect Step - Contact Center Express. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-dev-uccx-call-redirect-step

BibTeX

@misc{warmtransfer-cisco-dev-uccx-call-redirect-step,
  title  = {Call Redirect Step - Contact Center Express},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-dev-uccx-call-redirect-step},
  note   = {Cisco DevNet, accessed 2026-09-22}
}