User—Sign In to Finesse

Publisher

Cisco DevNet

URL

https://developer.cisco.com/docs/finesse/user%E2%80%94sign-in-to-finesse/

Published

unknown

Updated

unknown

Accessed

2026-10-02

HTTP status

200

License

Cisco website terms of use; no-redistribution; short excerpts and locators only

Source notes citing this source

• On Unified CCE, using activeDeviceId with a CTI protocol version lower than 24 returns Invalid Input. in context
• Finesse returns the Device Busy error when an agent attempts to sign in with a device that is already in use. in context
• The 'agent already signed in' symptom most plausibly corresponds to the Finesse Device Busy error (device already in use); no source in this packet documents a distinct 'already signed in' desktop message. inferred in context
• Finesse returns Invalid Device when an agent signs in with a multiline device that lacks the correct Unified CM maximum calls and busy trigger configuration. in context
• Finesse returns the Invalid Device error when an agent tries to sign in with a device that does not exist or is offline. in context
• On Unified CCX, Finesse returns Invalid Device when the sign-in extension is not associated with the Unified CCX Resource Manager provider. in context
• Finesse returns Parameter Missing when several devices share the sign-in extension with shared ACD line usage enabled and the request omits activeDeviceId. in context
• The Finesse User sign-in request requires the user id, a state of LOGIN and the extension the user wants to sign in with. in context
• With Unified CCE, Finesse does not support agent sign-in with an E.164 extension. in context
• With Unified CCX, Finesse supports E.164 sign-in extensions up to a maximum of 15 characters. in context
• Finesse returns User Not Found when the agent ID is invalid or the agent record is not part of the CTI configuration. in context

Cite this source record

APA

WarmTransfer. (2026, October 2). User—Sign In to Finesse. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-dev-finesse-user-sign-in

BibTeX

@misc{warmtransfer-cisco-dev-finesse-user-sign-in,
  title  = {User—Sign In to Finesse},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-dev-finesse-user-sign-in},
  note   = {Cisco DevNet, accessed 2026-10-02}
}