Source note · Troubleshooting Cisco Finesse agent sign-in
On Unified CCX, Finesse returns Invalid Device when the sign-in extension is not associated with the Unified CCX Resource Manager provider.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Cisco Finesse
- Subsystem
- REST API User
- Deployment
- on-premises
- Region
- not restricted
- Release range
- current as of 2026-10-02; Unified CCX deployments
- Checked
- 2026-10-02
Sources
- User—Sign In to Finesse — Cisco DevNet · tier 2 current vendor documentation · Possible Errors table, ErrorType Invalid Device (Unified CCX row)
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Cisco Finesse agent sign-in: source note finesse-login-troubleshooting-invalid-device-uccx-rm. WarmTransfer. https://warmtransfer.net/knowledge/claims/finesse-login-troubleshooting-invalid-device-uccx-rm
BibTeX
@misc{warmtransfer-claim-finesse-login-troubleshooting-invalid-device-uccx-rm,
title = {Troubleshooting Cisco Finesse agent sign-in: source note finesse-login-troubleshooting-invalid-device-uccx-rm},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/finesse-login-troubleshooting-invalid-device-uccx-rm},
note = {Source note finesse-login-troubleshooting-invalid-device-uccx-rm, checked 2026-10-02}
}