Cisco Unified Attendant Console Advanced Version 12.0 Data Sheet

Publisher

Cisco Systems

URL

https://www.cisco.com/c/en/us/products/collateral/unified-communications/unified-attendant-console/datasheet-c78-740351.html

Published

2018-02-27

Updated

unknown

Accessed

2026-09-25

HTTP status

200

License

Cisco website terms of use; no-redistribution; short excerpts and locators only

Source notes citing this source

• The CUAC Advanced 12.0 data sheet gives capacities of 50 concurrent users per server, 125,000 directory contacts, 100 custom directory groups per user and 500 speed dials per user. in context
• The CUAC Advanced 12.0 data sheet lists compatibility with Cisco Unified Communications Manager 10.x, 11.5(1.13032-4) or later, and 12.0(x). in context
• CUAC Advanced 12.0 synchronises its directory from Active Directory, Cisco Unified Communications Manager or iPlanet, and contacts can also be updated manually. in context
• High availability for CUAC Advanced 12.0 was an optional add-on that provides a hot standby server with automatic failover. in context
• CUAC Advanced 12.0 supports call park with park recall, and transfer reversion that returns an unanswered transferred call to the operator. in context
• For 12.0, Cisco required one CUAC Advanced licence per concurrent operator login, ordered as L-CUAC12X-ADV or L-CUAC12X-ADV-HA with high availability. in context
• CUAC Advanced 12.0 shows presence from Cisco Jabber and Skype for Business next to directory contacts. in context
• CUAC Advanced 12.0 shows operators real-time queue statistics including abandoned calls, operators logged in and operators available. in context
• The CUAC Advanced 12.0 data sheet lists support for 100 queues with prioritisation. Queue overflow can trigger on number of calls, no available operator, or wait time. in context
• The CUAC Advanced 12.0 server requires Windows Server 2012 R2 or 2016 (64-bit) and Microsoft SQL Server 2012, 2014 or 2016, and supports VMware ESXi 5.5, 6.0 and 6.5. in context

Cite this source record

APA

WarmTransfer. (2018, February 27). Cisco Unified Attendant Console Advanced Version 12.0 Data Sheet. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-datasheet-cuaca-12

BibTeX

@misc{warmtransfer-cisco-datasheet-cuaca-12,
  title  = {Cisco Unified Attendant Console Advanced Version 12.0 Data Sheet},
  author = {{WarmTransfer}},
  year   = {2018},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-datasheet-cuaca-12},
  note   = {Cisco Systems, accessed 2026-09-25}
}