Cisco Collaboration Flex Plan 3.0 and Webex Suite Data Sheet

Publisher

Cisco Systems

URL

https://www.cisco.com/c/en/us/products/collateral/unified-communications/cisco-collaboration-flex-plan/collaboration-flex-plan3-data-sheet.html

Published

2026-06-18

Updated

unknown

Accessed

2026-09-05

HTTP status

200

License

Cisco proprietary documentation; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• AI Receptionist for Webex Calling was added to the Flex 3.0 data sheet in May 2026 as an add-on under EA and NU. in context
• The Flex 3.0 Active User (AU) buying model is a usage-based subscription for Webex Meetings only; it does not cover calling or contact center. in context
• A Flex 3.0 Active User subscription requires a minimum of 40 Active Users. in context
• Flex 3.0 Webex Calling comes in three licence types: Professional (full-featured, multiple devices), Standard (single device) and Workspace (shared and common-area locations). in context
• For Flex 3.0 cloud services, the partner names a provisioning contact, who receives instructions to set the service up with the Collaboration Control Hub wizard. in context
• The Flex 3.0 data sheet's May 2026 revision renamed Webex Control Hub to Collaboration Control Hub. in context
• Collaboration Control Hub is the source of truth for user counts and average active user values used in the Flex True Forward process. in context
• Webex Calling Dedicated Instance (a Cisco-hosted Unified CM-based instance with Unity Connection, IM and Presence and Expressway) can be bought under both the Flex 3.0 EA and NU models. in context
• A Flex 3.0 EA covers all Knowledge Workers in the customer organisation rather than a chosen subset of users. in context
• The Flex 3.0 data sheet states the EA includes a 15% growth allowance for all new Flex 3.0 subscriptions. disputed in context
• The Flex 3.0 Enterprise Agreement (EA) buying model requires a minimum of 250 Knowledge Workers (KWs). in context
• For Flex 3.0 EA customers on Unified CM, Access licences are provided at 20% of the Knowledge Worker count. in context
• For Flex 3.0 EA customers on Unified CM, Common Area devices are included at 50% of the Knowledge Worker count. in context
• In a Flex 3.0 EA, Webex Calling Workspace licences are included for 50 percent of the Knowledge Worker count. in context
• The Flex 3.0 Webex Meetings package supports 1,000 attendees per meeting and is available under EA, NU and AU. in context
• Once the migration entitlement ends, continuing to run on-premises UCM for users moved to Webex Calling probably needs its own on-premises entitlement. inferred in context
• During the migration entitlement, a customer moving from Unified CM to Webex Calling keeps reactive Basic-level Cisco TAC support and licensing entitlement on the existing on-premises deployment. in context
• The Flex 3.0 Webex Calling migration entitlement lasts 6 months on 12-month subscriptions and up to 18 months on subscriptions of 36 months or longer. in context
• Flex 3.0 lets customers mix deployment models, for example Webex Meetings with on-premises calling and/or Webex Calling. in context
• The Flex 3.0 Named User (NU) model has no minimum quantity, except that Webex Suite NU and the Webex Meetings package need at least five users. in context
• Under Flex 3.0 Named User, on-premises calling licence tiers are Professional and Enhanced, while cloud Webex Calling tiers are Professional, Standard and Workspace. in context
• Flex 3.0 on-premises licences are delivered through the customer's Smart Account, and the partner enters the Smart Account details when placing the order. in context
• Flex 3.0 purchases and subscription changes go through a certified Cisco partner or Cisco sales agent, and step-by-step quoting is covered in a separate 'Cisco Collaboration Flex Plan 3.0 and Webex Suite Ordering Guide'. in context
• Cisco applies a True Forward policy to overconsumption on all Flex 3.0 subscriptions: EA, NU and AU. in context
• Flex 3.0 offers Webex Suite in two tiers: Webex Suite (Professional calling, cloud and on-premises under EA, cloud only under NU) and Webex Suite Essentials (Standard calling, cloud only). in context
• The Flex Plan 3.0 data sheet lists SME as an on-premises offering available under the Enterprise Agreement and Named User buying models. in context
• In the Flex Plan 3.0 Named User calling table, 'Session Manager' appears as an optional purchase for the Professional, Enhanced and Standard license types. in context
• Cisco Collaboration Flex Plan 3.0 offers an Enterprise Agreement model covering all knowledge workers (minimum 250, with a 15 percent growth allowance) and a Named User model (minimum 5 users, no growth allowance). in context
• In the Cisco Flex 3.0 Enterprise Agreement for Webex Suite, workspace (common area) calling licences are included at 50 percent of the knowledge-worker count. in context
• Cisco Flex 3.0 lists on-premises calling licence tiers of Professional (multi-device), Enhanced (single device), Access (entry-level single device) and Common Area, alongside the cloud tiers Professional, Standard and Workspace. in context
• The Flex 3.0 data sheet lists the Webex Calling PSTN options as Cisco Calling Plans, a Cloud Connected PSTN provider, and a Local Gateway using CUBE. in context
• Cisco states that basic support is included at no additional cost for the duration of a Flex 3.0 subscription. in context
• Under the Cisco Flex 3.0 Enterprise Agreement, common area devices are included at 50% of the knowledge worker count, with add-on licences for more. in context
• The Cisco Collaboration Flex Plan 3.0 Enterprise Agreement buying model covers all knowledge workers, requires a minimum of 250 knowledge workers and includes a 15% growth allowance on new subscriptions. in context
• Cisco Flex 3.0 lets customers mix deployment models, for example Webex Meetings with on-premises calling and/or Webex Calling, under one subscription. in context
• The Cisco Collaboration Flex Plan 3.0 Named User buying model is a per-user subscription, with a minimum of five users for Webex Suite Named User. in context
• PSTN service is not part of the base Cisco Flex 3.0 calling entitlement; Cisco Calling Plan is a separate subscription. in context
• The Flex Plan 3.0 data sheet lists Attendant Console, Webex Go, Business Texting and Route List Calls among purchasable Calling add-ons. in context
• A Flex Plan 3.0 Enterprise Agreement requires a minimum of 250 knowledge workers. in context
• In a Flex Plan 3.0 Enterprise Agreement, Workspace licences are included for 50 percent of the knowledge worker count. in context
• The Flex Plan 3.0 data sheet gives no Webex Calling part numbers in its text and links out to a separate SKU list. in context
• The Flex Plan 3.0 data sheet offers Professional, Standard and Workspace as the Webex Calling named-user licence tiers, with Standard for cloud only. in context
• Cisco Collaboration Flex Plan 3.0 is sold under an Enterprise Agreement model with a minimum of 250 knowledge workers and a 15 percent growth allowance for new Flex 3.0 subscriptions, or a Named User model with a minimum of 5 users and no growth allowance. in context
• Webex Calling Customer Assist and AI Receptionist for Webex Calling are listed in the Flex Plan 3.0 data sheet as purchasable add-ons available under both the Enterprise Agreement and Named User models. in context
• The Flex Plan 3.0 data sheet lists 3 Named User calling license types for Webex Calling: Professional, Standard and Workspace. in context
• Under the Collaboration Flex Plan 3.0 Enterprise Agreement buying model, Webex Calling Workspace licences are included at 50 percent of the knowledge-worker count. in context
• Under the Collaboration Flex Plan 3.0 Named User buying model, Webex Calling Workspace licences are an optional purchasable add-on rather than included. in context
• Cisco defines the Webex Calling Workspace licence as designed for shared use and common area locations and not intended for an individual user's calling needs. in context
• Webex Calling Customer Assist is a separate, cloud-only paid add-on in Flex 3.0, available under both Enterprise Agreement and Named User buying models. in context

Cite this source record

APA

WarmTransfer. (2026, June 18). Cisco Collaboration Flex Plan 3.0 and Webex Suite Data Sheet. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-datasheet-collab-flex-3-webex-suite

BibTeX

@misc{warmtransfer-cisco-datasheet-collab-flex-3-webex-suite,
  title  = {Cisco Collaboration Flex Plan 3.0 and Webex Suite Data Sheet},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-datasheet-collab-flex-3-webex-suite},
  note   = {Cisco Systems, accessed 2026-09-05}
}