Reporting Guide for Cisco Unified Customer Voice Portal, Release 15.0(1) - Database Schema

Publisher

Cisco Systems

URL

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/customer_voice_portal/15-0-1/reporting/guide/ccvp_b_150_reporting-guide-for-cisco-unified-customer-voice-portal/cvp_m_150_database-schema.html

Published

unknown

Updated

unknown

Accessed

2026-10-01

HTTP status

200

License

Cisco documentation; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• The Courtesy Callback tables CallBack, CallBackEvent and CallBackQueue live in a separate callback database on the Reporting Server because of their OLTP nature. in context
• The CallBack table is a view over Callback_Current and Callback_Historical, and data moves from current to historical every 30 minutes. in context
• The CallBackEvent table holds a record of each callback event and keeps seven days of data, purged daily. in context
• The CallBack table's CallBackType column is char(1), with P for preemptive and S for scheduled. in context
• Callback event types in EventTypeRef are 20 Canceled, 21 Pending, 22 In Progress, 23 Tentative, 24 Complete, 25 Recover, 26 Created, 27 Dropped from queue, 28 Added to queue and 29 Max allowed callbacks to this ANI exceeded. in context
• Although the callback schema keeps an S (scheduled) callback type and an ICM_NO_SCHEDULED_ALLOWED validation bit, none of the 15.0(1) configuration material reviewed exposes a way to configure scheduled callbacks, so only preemptive callback can be planned for. inferred in context
• CallBackQueue.ValidationStatus is a bitmask in which 0x0001 is OK, 0x0010 a time-of-day failure, 0x0020 an EWT failure, 0x0100 EXCEED_CAPACITY_GW and 0x0200 EXCEED_CAPACITY_QUEUE. in context

Cite this source record

APA

WarmTransfer. (2026, October 1). Reporting Guide for Cisco Unified Customer Voice Portal, Release 15.0(1) - Database Schema. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-cvp-1501-reporting-database-schema

BibTeX

@misc{warmtransfer-cisco-cvp-1501-reporting-database-schema,
  title  = {Reporting Guide for Cisco Unified Customer Voice Portal, Release 15.0(1) - Database Schema},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-cvp-1501-reporting-database-schema},
  note   = {Cisco Systems, accessed 2026-10-01}
}