Source note · Setting up courtesy callback in Unified CVP
Although the callback schema keeps an S (scheduled) callback type and an ICM_NO_SCHEDULED_ALLOWED validation bit, none of the 15.0(1) configuration material reviewed exposes a way to configure scheduled callbacks, so only preemptive callback can be planned for.
inferred · Checked 2026-10-01
- Vendor
- Cisco
- Product
- Unified Customer Voice Portal
- Subsystem
- courtesy-callback
- Deployment
- on-premises
- Region
- not restricted
- Release range
- 15.0(1)
- Status
- inferred
- Checked
- 2026-10-01
Sources
- Reporting Guide for Cisco Unified Customer Voice Portal, Release 15.0(1) - Database Schema — Cisco Systems · tier 2 current vendor documentation · Database Schema > CallBack Table (CallBackType) and CallBackQueue Table (ValidationStatus), read against Features Guide > Introduction
Cite this note
APA
WarmTransfer. (2026, October 1). Setting up courtesy callback in Unified CVP: source note cvp-courtesy-callback-setup-scheduled-type-unconfigured. WarmTransfer. https://warmtransfer.net/knowledge/claims/cvp-courtesy-callback-setup-scheduled-type-unconfigured
BibTeX
@misc{warmtransfer-claim-cvp-courtesy-callback-setup-scheduled-type-unconfigured,
title = {Setting up courtesy callback in Unified CVP: source note cvp-courtesy-callback-setup-scheduled-type-unconfigured},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/cvp-courtesy-callback-setup-scheduled-type-unconfigured},
note = {Source note cvp-courtesy-callback-setup-scheduled-type-unconfigured, checked 2026-10-01}
}