Element Specifications for Cisco Unified CVP VXML Server and Call Studio, Release 15.0(1) - Callback_Set_Queue_Defaults

Publisher

Cisco Systems

URL

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/customer_voice_portal/15-0-1/elementspecification/guide/ccvp_b_150-element-specifications-guide-for-cvp-vxml-and-call-studio/callback_set_queue_defaults.html

Published

unknown

Updated

unknown

Accessed

2026-10-01

HTTP status

200

License

Cisco documentation; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• Callback_Set_Queue_Defaults has a time-range setting for each day from Sunday to Saturday, defaulting to 00:00:00-23:59:59, where the value 'none' allows no callbacks that day. in context
• The Callback_Set_Queue_Defaults Keepalive Interval setting defaults to 180 seconds, with a minimum of 1 and a maximum of 300. in context
• The Callback_Set_Queue_Defaults 'Maximum Estimated Wait Time' setting defaults to 900, and callbacks are offered for the queue only when the EWT is greater than or equal to that number of seconds. in context
• Callback_Set_Queue_Defaults caps callbacks per queue with Maximum Percentage (default 50, range 0-100) and Maximum Count (default 9999999). in context
• Queue Name and Calling Line ID, the CLI used on the callback, are the required Callback_Set_Queue_Defaults settings. in context
• Callback_Set_Queue_Defaults retry settings take 'attempts;interval-seconds' values, defaulting to 3;300 for no response and 4;300 for busy, no answer, trunks busy and error. in context
• The Callback_Set_Queue_Defaults Ring No Answer Timeout defaults to 30 seconds, ranges 0 to 300, and must be less than the Keepalive Interval. in context

Cite this source record

APA

WarmTransfer. (2026, October 1). Element Specifications for Cisco Unified CVP VXML Server and Call Studio, Release 15.0(1) - Callback_Set_Queue_Defaults. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-cvp-1501-elemspec-callback-set-queue-defaults

BibTeX

@misc{warmtransfer-cisco-cvp-1501-elemspec-callback-set-queue-defaults,
  title  = {Element Specifications for Cisco Unified CVP VXML Server and Call Studio, Release 15.0(1) - Callback_Set_Queue_Defaults},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-cvp-1501-elemspec-callback-set-queue-defaults},
  note   = {Cisco Systems, accessed 2026-10-01}
}