Source note · Setting up courtesy callback in Unified CVP
The Callback_Set_Queue_Defaults 'Maximum Estimated Wait Time' setting defaults to 900, and callbacks are offered for the queue only when the EWT is greater than or equal to that number of seconds.
Checked 2026-10-01
Callbacks are only offered for this queue when the estimated wait time (ewt) is greater than or equal this number of seconds.
- Vendor
- Cisco
- Product
- Unified Customer Voice Portal
- Subsystem
- call-studio
- Deployment
- on-premises
- Region
- not restricted
- Release range
- 15.0(1)
- Checked
- 2026-10-01
Sources
- Element Specifications for Cisco Unified CVP VXML Server and Call Studio, Release 15.0(1) - Callback_Set_Queue_Defaults — Cisco Systems · tier 2 current vendor documentation · Callback_Set_Queue_Defaults > Settings > Maximum Estimated Wait Time
Cite this note
APA
WarmTransfer. (2026, October 1). Setting up courtesy callback in Unified CVP: source note cvp-courtesy-callback-setup-max-ewt-default-900. WarmTransfer. https://warmtransfer.net/knowledge/claims/cvp-courtesy-callback-setup-max-ewt-default-900
BibTeX
@misc{warmtransfer-claim-cvp-courtesy-callback-setup-max-ewt-default-900,
title = {Setting up courtesy callback in Unified CVP: source note cvp-courtesy-callback-setup-max-ewt-default-900},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/cvp-courtesy-callback-setup-max-ewt-default-900},
note = {Source note cvp-courtesy-callback-setup-max-ewt-default-900, checked 2026-10-01}
}