Configuration Guide for Cisco Unified Customer Voice Portal, Release 15.0(1) - Unified ICM Configuration

Publisher

Cisco Systems

URL

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/customer_voice_portal/15-0-1/configuration/guide/ccvp_b_1501-configuration-guide-for-cisco-customer-voice-portal-release/unified_icm_configuration.html

Published

2025-12-12

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

Cisco proprietary documentation; no-redistribution; short excerpts and locators only

Source notes citing this source

• The Comprehensive procedure defines the Type 10 Network VRU as the Default Network VRU in the ICM Configuration Manager System Information tool. in context
• Expanded call context is switched on in ICM Configuration Manager under Tools > Miscellaneous Tools > System Information by checking Enable expanded call context. in context
• The ECC variable user.microapp.media_server holds the root URL for all media and grammar files, accepts HTTP and HTTPS schemes, and has a maximum length of 210 characters with 30 recommended. in context
• If ECC variables are created or modified while the Unified CVP ICM Service is running, the VRU PG must be restarted, during non-production time or a maintenance window, for the change to take full effect. in context
• For the Comprehensive model the Network VRU is defined in the ICM Configuration Manager Network VRU Explorer tool as Type 10, with one label per Unified CVP Call Server; each label is the Network Routing Number, of type Normal, assigned to that Call Server's routing client. in context
• The CVP peripheral gateway is configured in PG Explorer with Client Type VRU on the Logical Controller, Peripheral and Routing Client tabs, Enable Post-routing checked, the Network VRU selected on the Advanced tab, and Network Transfer Preferred left unchecked. in context

Cite this source record

APA

WarmTransfer. (2025, December 12). Configuration Guide for Cisco Unified Customer Voice Portal, Release 15.0(1) - Unified ICM Configuration. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-cvp-1501-config-unified-icm

BibTeX

@misc{warmtransfer-cisco-cvp-1501-config-unified-icm,
  title  = {Configuration Guide for Cisco Unified Customer Voice Portal, Release 15.0(1) - Unified ICM Configuration},
  author = {{WarmTransfer}},
  year   = {2025},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-cvp-1501-config-unified-icm},
  note   = {Cisco Systems, accessed 2026-09-30}
}