Configuration Guide for Cisco Unified Customer Voice Portal, Release 15.0(1) - Transfer and Queue Calls with Unified CVP

Publisher

Cisco Systems

URL

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/customer_voice_portal/15-0-1/configuration/guide/ccvp_b_1501-configuration-guide-for-cisco-customer-voice-portal-release/transfer_and_queue_calls_with_unified_cvp.html

Published

2025-12-12

Updated

unknown

Accessed

2026-09-24

HTTP status

200

License

Cisco documentation; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• For Router Requery, the CVP RNATimeout must be at least 2 seconds shorter than the Re-route On No Answer timeout set in Unified CCE Agent Desk Settings. in context
• survivability.tcl takes recovery destinations from the open-hours-agent and after-hours-agent parameters, chosen by time match, and cycles through them one after another until an agent answers. in context
• If no survivability destination answers, survivability.tcl plays a 'call-back-later' message and disconnects the call. in context
• By default survivability.tcl strips leading zeros from the dialed number; setting disableDnisStrip to 1 turns this off. in context
• The survivability.tcl script on the ingress gateway transfers the caller to an alternate location, instead of disconnecting them, when a critical CVP application error or WAN failure occurs. in context
• The survivability.tcl setup-timeout parameter sets the maximum number of seconds the script waits to establish a TCP connection to Unified CVP before abandoning the attempt. in context

Cite this source record

APA

WarmTransfer. (2025, December 12). Configuration Guide for Cisco Unified Customer Voice Portal, Release 15.0(1) - Transfer and Queue Calls with Unified CVP. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-cvp-1501-config-transfer-queue

BibTeX

@misc{warmtransfer-cisco-cvp-1501-config-transfer-queue,
  title  = {Configuration Guide for Cisco Unified Customer Voice Portal, Release 15.0(1) - Transfer and Queue Calls with Unified CVP},
  author = {{WarmTransfer}},
  year   = {2025},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-cvp-1501-config-transfer-queue},
  note   = {Cisco Systems, accessed 2026-09-24}
}