Source note · Cisco Customer Voice Portal
survivability.tcl takes recovery destinations from the open-hours-agent and after-hours-agent parameters, chosen by time match, and cycles through them one after another until an agent answers.
Checked 2026-09-24
cycles through all agents sequentially until an agent answers
- Vendor
- Cisco
- Product
- Unified Customer Voice Portal
- Subsystem
- call survivability
- Deployment
- on-premises
- Region
- not restricted
- Release range
- 15.0(1)
- Checked
- 2026-09-24
Sources
- Configuration Guide for Cisco Unified Customer Voice Portal, Release 15.0(1) - Transfer and Queue Calls with Unified CVP — Cisco Systems · tier 2 current vendor documentation · Transfer and Queue Calls with Unified CVP chapter, Call Survivability parameters
Cite this note
APA
WarmTransfer. (2026, September 24). Cisco Customer Voice Portal: source note cisco-cvp-survivability-agent-cycling. WarmTransfer. https://warmtransfer.net/knowledge/claims/cisco-cvp-survivability-agent-cycling
BibTeX
@misc{warmtransfer-claim-cisco-cvp-survivability-agent-cycling,
title = {Cisco Customer Voice Portal: source note cisco-cvp-survivability-agent-cycling},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/cisco-cvp-survivability-agent-cycling},
note = {Source note cisco-cvp-survivability-agent-cycling, checked 2026-09-24}
}