Shrinkage

Publisher

Calabrio

URL

https://help.calabrio.com/doc/Content/glossaries/wfm-concepts/shrinkage.htm

Published

unknown

Updated

unknown

Accessed

2026-10-02

HTTP status

200

License

Calabrio website terms of use; no-redistribution; short excerpts and locators only

Source notes citing this source

• Calabrio defines shrinkage as the loss of resources due to things not known at scheduling time, covering absences such as paid time off and sick leave and non-skill activities such as training and meetings. in context
• Calabrio notes shrinkage is low for today and tomorrow, when most absences are known, and higher for periods three or more weeks out. in context
• Shrinkage percentages are not portable between WFM tools without checking definitions, because vendors scope shrinkage differently (Calabrio: unknown at scheduling time; Genesys unplanned shrinkage list includes breaks and vacations; Microsoft: any time unavailable). inferred in context

Cite this source record

APA

WarmTransfer. (2026, October 2). Shrinkage. WarmTransfer. https://warmtransfer.net/knowledge/sources/calabrio-shrinkage-glossary

BibTeX

@misc{warmtransfer-calabrio-shrinkage-glossary,
  title  = {Shrinkage},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/calabrio-shrinkage-glossary},
  note   = {Calabrio, accessed 2026-10-02}
}