Source note · Workforce management forecasting and scheduling
Shrinkage percentages are not portable between WFM tools without checking definitions, because vendors scope shrinkage differently (Calabrio: unknown at scheduling time; Genesys unplanned shrinkage list includes breaks and vacations; Microsoft: any time unavailable).
inferred · Checked 2026-10-02
- Vendor
- not restricted
- Product
- not restricted
- Subsystem
- shrinkage
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Status
- inferred
- Checked
- 2026-10-02
Sources
- Shrinkage — Calabrio · tier 2 current vendor documentation · Shrinkage glossary entry, definition; compared with genesys-about-unplanned-shrinkage causes list and ms-learn-d365-wfm-capacity-planning step 4 Shrinkage
Cite this note
APA
WarmTransfer. (2026, October 2). Workforce management forecasting and scheduling: source note wfm-forecasting-scheduling-inf-shrinkage-not-portable. WarmTransfer. https://warmtransfer.net/knowledge/claims/wfm-forecasting-scheduling-inf-shrinkage-not-portable
BibTeX
@misc{warmtransfer-claim-wfm-forecasting-scheduling-inf-shrinkage-not-portable,
title = {Workforce management forecasting and scheduling: source note wfm-forecasting-scheduling-inf-shrinkage-not-portable},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wfm-forecasting-scheduling-inf-shrinkage-not-portable},
note = {Source note wfm-forecasting-scheduling-inf-shrinkage-not-portable, checked 2026-10-02}
}