Migration planning - Migrating an on-premises Avaya contact center to Amazon Connect and Amazon Lex (AWS Prescriptive Guidance)

Publisher

Amazon Web Services

URL

https://docs.aws.amazon.com/prescriptive-guidance/latest/migrate-avaya-to-connect-lex/migration-plan.html

Published

unknown

Updated

unknown

Accessed

2026-09-25

HTTP status

200

License

AWS documentation; copyright Amazon Web Services; no-redistribution; short excerpts and locators only

Source notes citing this source

• AWS guidance says an IVR workload can be migrated in phases, such as by business unit, and that choosing which business unit goes first is extremely important. in context
• AWS guidance says the migration plan must review all existing call flows and, during a hybrid period with two telephony systems, make sure no part of a flow is duplicated and no important logic is dropped. in context
• AWS guidance says the security team should confirm that the proposed target architecture meets organizational requirements such as retention policies, and that logging is planned and documented. in context

Cite this source record

APA

WarmTransfer. (2026, September 25). Migration planning - Migrating an on-premises Avaya contact center to Amazon Connect and Amazon Lex (AWS Prescriptive Guidance). WarmTransfer. https://warmtransfer.net/knowledge/sources/aws-pg-avaya-connect-migration-plan

BibTeX

@misc{warmtransfer-aws-pg-avaya-connect-migration-plan,
  title  = {Migration planning - Migrating an on-premises Avaya contact center to Amazon Connect and Amazon Lex (AWS Prescriptive Guidance)},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/aws-pg-avaya-connect-migration-plan},
  note   = {Amazon Web Services, accessed 2026-09-25}
}