Source note · Planning a contact center platform migration
AWS guidance says the migration plan must review all existing call flows and, during a hybrid period with two telephony systems, make sure no part of a flow is duplicated and no important logic is dropped.
Checked 2026-09-25
- Vendor
- Amazon Web Services
- Product
- Amazon Connect Customer
- Subsystem
- flow inventory
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Migration planning - Migrating an on-premises Avaya contact center to Amazon Connect and Amazon Lex (AWS Prescriptive Guidance) — Amazon Web Services · tier 2 current vendor documentation · Evaluating the current architecture, final paragraph
Cite this note
APA
WarmTransfer. (2026, September 25). Planning a contact center platform migration: source note contact-center-migration-planning-review-all-flows. WarmTransfer. https://warmtransfer.net/knowledge/claims/contact-center-migration-planning-review-all-flows
BibTeX
@misc{warmtransfer-claim-contact-center-migration-planning-review-all-flows,
title = {Planning a contact center platform migration: source note contact-center-migration-planning-review-all-flows},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/contact-center-migration-planning-review-all-flows},
note = {Source note contact-center-migration-planning-review-all-flows, checked 2026-09-25}
}