Source note · Planning a contact center platform migration
AWS guidance says an IVR workload can be migrated in phases, such as by business unit, and that choosing which business unit goes first is extremely important.
Checked 2026-09-25
- Vendor
- Amazon Web Services
- Product
- Amazon Connect Customer
- Subsystem
- migration strategy
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Migration planning - Migrating an on-premises Avaya contact center to Amazon Connect and Amazon Lex (AWS Prescriptive Guidance) — Amazon Web Services · tier 2 current vendor documentation · Preparing your data
Cite this note
APA
WarmTransfer. (2026, September 25). Planning a contact center platform migration: source note contact-center-migration-planning-first-bu-choice. WarmTransfer. https://warmtransfer.net/knowledge/claims/contact-center-migration-planning-first-bu-choice
BibTeX
@misc{warmtransfer-claim-contact-center-migration-planning-first-bu-choice,
title = {Planning a contact center platform migration: source note contact-center-migration-planning-first-bu-choice},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/contact-center-migration-planning-first-bu-choice},
note = {Source note contact-center-migration-planning-first-bu-choice, checked 2026-09-25}
}