Decision-making processes - Migrating an on-premises Avaya contact center to Amazon Connect and Amazon Lex (AWS Prescriptive Guidance)

Publisher

Amazon Web Services

URL

https://docs.aws.amazon.com/prescriptive-guidance/latest/migrate-avaya-to-connect-lex/decision-making-processes.html

Published

unknown

Updated

unknown

Accessed

2026-09-25

HTTP status

200

License

AWS documentation; copyright Amazon Web Services; no-redistribution; short excerpts and locators only

Source notes citing this source

• AWS guidance does not recommend replicating a complex on-premises DTMF or speech IVR as-is in Amazon Lex; where existing call flows are very basic, it allows rehosting first and modernizing later. in context
• AWS guidance says a full migration may be faster but requires meticulous planning and preparation. in context
• AWS guidance for Avaya migrations gives two approaches: phased, moving components or IVR business functions one at a time, which is often preferred for complex systems or to minimize risk; or a full migration that switches everything at once. in context

Cite this source record

APA

WarmTransfer. (2026, September 25). Decision-making processes - Migrating an on-premises Avaya contact center to Amazon Connect and Amazon Lex (AWS Prescriptive Guidance). WarmTransfer. https://warmtransfer.net/knowledge/sources/aws-pg-avaya-connect-decisions

BibTeX

@misc{warmtransfer-aws-pg-avaya-connect-decisions,
  title  = {Decision-making processes - Migrating an on-premises Avaya contact center to Amazon Connect and Amazon Lex (AWS Prescriptive Guidance)},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/aws-pg-avaya-connect-decisions},
  note   = {Amazon Web Services, accessed 2026-09-25}
}