Source note · Planning a contact center platform migration
AWS guidance for Avaya migrations gives two approaches: phased, moving components or IVR business functions one at a time, which is often preferred for complex systems or to minimize risk; or a full migration that switches everything at once.
Checked 2026-09-25
- Vendor
- Amazon Web Services
- Product
- Amazon Connect Customer
- Subsystem
- migration strategy
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Decision-making processes - Migrating an on-premises Avaya contact center to Amazon Connect and Amazon Lex (AWS Prescriptive Guidance) — Amazon Web Services · tier 2 current vendor documentation · Step 2: Choose between a phased approach or a full migration
Cite this note
APA
WarmTransfer. (2026, September 25). Planning a contact center platform migration: source note contact-center-migration-planning-phased-vs-full. WarmTransfer. https://warmtransfer.net/knowledge/claims/contact-center-migration-planning-phased-vs-full
BibTeX
@misc{warmtransfer-claim-contact-center-migration-planning-phased-vs-full,
title = {Planning a contact center platform migration: source note contact-center-migration-planning-phased-vs-full},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/contact-center-migration-planning-phased-vs-full},
note = {Source note contact-center-migration-planning-phased-vs-full, checked 2026-09-25}
}