Source note · Planning a contact center platform migration
AWS guidance does not recommend replicating a complex on-premises DTMF or speech IVR as-is in Amazon Lex; where existing call flows are very basic, it allows rehosting first and modernizing later.
Checked 2026-09-25
- Vendor
- Amazon Web Services
- Product
- Amazon Lex
- Subsystem
- IVR migration
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Decision-making processes - Migrating an on-premises Avaya contact center to Amazon Connect and Amazon Lex (AWS Prescriptive Guidance) — Amazon Web Services · tier 2 current vendor documentation · Step 3: Choose a migration strategy
Cite this note
APA
WarmTransfer. (2026, September 25). Planning a contact center platform migration: source note contact-center-migration-planning-dont-replicate-ivr. WarmTransfer. https://warmtransfer.net/knowledge/claims/contact-center-migration-planning-dont-replicate-ivr
BibTeX
@misc{warmtransfer-claim-contact-center-migration-planning-dont-replicate-ivr,
title = {Planning a contact center platform migration: source note contact-center-migration-planning-dont-replicate-ivr},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/contact-center-migration-planning-dont-replicate-ivr},
note = {Source note contact-center-migration-planning-dont-replicate-ivr, checked 2026-09-25}
}