WhatsApp Business messaging capabilities and limitations with Connect Customer

Publisher

Amazon Web Services

URL

https://docs.aws.amazon.com/connect/latest/adminguide/whatsapp-messaging-capabilities.html

Published

unknown

Updated

unknown

Accessed

2026-10-01

HTTP status

200

License

AWS documentation; proprietary; no-redistribution; short excerpts and locators only

Source notes citing this source

• Amazon Connect accepts customer WhatsApp attachments only during an existing contact, rejects those over 20MB, strips captions and does not support stickers. in context
• Amazon Connect does not support inbound WhatsApp text messages longer than 4096 characters. in context
• Amazon Connect does not support read or delivery receipts for customer messages; receipts shown in WhatsApp mean WhatsApp received the message, not Connect. in context
• Amazon Connect does not support inbound WhatsApp contact, location or reaction messages, and delivers customer replies without the reply context. in context

Cite this source record

APA

WarmTransfer. (2026, October 1). WhatsApp Business messaging capabilities and limitations with Connect Customer. WarmTransfer. https://warmtransfer.net/knowledge/sources/aws-connect-whatsapp-capabilities

BibTeX

@misc{warmtransfer-aws-connect-whatsapp-capabilities,
  title  = {WhatsApp Business messaging capabilities and limitations with Connect Customer},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/aws-connect-whatsapp-capabilities},
  note   = {Amazon Web Services, accessed 2026-10-01}
}