Source note · WhatsApp Business in contact centers
Amazon Connect accepts customer WhatsApp attachments only during an existing contact, rejects those over 20MB, strips captions and does not support stickers.
Checked 2026-10-01
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- whatsapp-channel
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Checked
- 2026-10-01
Sources
- WhatsApp Business messaging capabilities and limitations with Connect Customer — Amazon Web Services · tier 2 current vendor documentation · Limitations, Attachment limitations
Cite this note
APA
WarmTransfer. (2026, October 1). WhatsApp Business in contact centers: source note whatsapp-business-contact-center-aws-attach-limits. WarmTransfer. https://warmtransfer.net/knowledge/claims/whatsapp-business-contact-center-aws-attach-limits
BibTeX
@misc{warmtransfer-claim-whatsapp-business-contact-center-aws-attach-limits,
title = {WhatsApp Business in contact centers: source note whatsapp-business-contact-center-aws-attach-limits},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/whatsapp-business-contact-center-aws-attach-limits},
note = {Source note whatsapp-business-contact-center-aws-attach-limits, checked 2026-10-01}
}