Use real-time caller authentication with Voice ID in Connect Customer

Publisher

Amazon Web Services

URL

https://docs.aws.amazon.com/connect/latest/adminguide/voice-id.html

Published

2026-09-30

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

AWS documentation; copyright Amazon; no-redistribution; short excerpts and locators only

Source notes citing this source

• Voice ID stored speaker audio, voiceprints and speaker identifiers (plus fraudster audio and voiceprints when watchlists were used), encrypted with a customer-provided KMS key. in context
• Amazon Connect Voice ID needed 30 seconds of net customer speech, excluding silence, to create an enrollment voiceprint. in context
• AWS told agents to confirm a first-time caller's identity with existing measures, such as a knowledge question or an SMS one-time passcode, before enrolling the caller in Voice ID, so that only genuine customers were enrolled. in context
• After May 20, 2026, Voice ID can no longer be accessed on the Amazon Connect console, the admin website or the Contact Control Panel, and Voice ID resources can no longer be accessed. in context
• Voice ID spoofing detection (for playback or synthesized speech) ran only when fraud detection was enabled in the flow; speaker authentication alone returned no spoofing score. in context
• Voice ID fraudster watchlists launched in March 2023; domains created before then got a default watchlist holding all existing fraudsters. in context

Cite this source record

APA

WarmTransfer. (2026, September 30). Use real-time caller authentication with Voice ID in Connect Customer. WarmTransfer. https://warmtransfer.net/knowledge/sources/aws-connect-voice-id-overview

BibTeX

@misc{warmtransfer-aws-connect-voice-id-overview,
  title  = {Use real-time caller authentication with Voice ID in Connect Customer},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/aws-connect-voice-id-overview},
  note   = {Amazon Web Services, accessed 2026-09-30}
}