After May 20, 2026, Voice ID can no longer be accessed on the Amazon Connect console, the admin website or the Contact Control Panel, and Voice ID resources can no longer be accessed.
Checked 2026-09-30
- Vendor
- AWS
- Product
- Amazon Connect Voice ID
- Subsystem
- lifecycle
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- after 2026-05-20
- Checked
- 2026-09-30
Sources
- Use real-time caller authentication with Voice ID in Connect Customer — Amazon Web Services · tier 2 current vendor documentation · End of support notice box at top of page
Cite this note
APA
WarmTransfer. (2026, September 30). Caller authentication and fraud prevention in contact centers: source note contact-center-caller-authentication-voice-id-eos-effects. WarmTransfer. https://warmtransfer.net/knowledge/claims/contact-center-caller-authentication-voice-id-eos-effects
BibTeX
@misc{warmtransfer-claim-contact-center-caller-authentication-voice-id-eos-effects,
title = {Caller authentication and fraud prevention in contact centers: source note contact-center-caller-authentication-voice-id-eos-effects},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/contact-center-caller-authentication-voice-id-eos-effects},
note = {Source note contact-center-caller-authentication-voice-id-eos-effects, checked 2026-09-30}
}