Flow block in Connect Customer: Store customer input

Publisher

Amazon Web Services

URL

https://docs.aws.amazon.com/connect/latest/adminguide/store-customer-input.html

Published

unknown

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

AWS documentation; copyright Amazon Web Services; no-redistribution; short excerpts and locators only

Source notes citing this source

• With Local format the administrator chooses a country and Amazon Connect auto-populates the country code so callers do not enter it; with International format callers are required to enter their country code. in context
• A configured Store customer input block has the branches Success, Error and Invalid number, and it supports only the voice channel: chat, task and email contacts take the Error branch. in context
• When the caller enters nothing, the Store customer input block still takes its Success branch and the Stored customer input attribute holds the value Timeout; the documented way to route these contacts is a Check contact attributes block on the System namespace, Stored customer input attribute, with a condition equal to Timeout. in context
• The Store customer input block stores the caller's numeric entry in the Stored customer input system attribute, which holds only the result of the most recent Store customer input block. in context

Cite this source record

APA

WarmTransfer. (2026, September 30). Flow block in Connect Customer: Store customer input. WarmTransfer. https://warmtransfer.net/knowledge/sources/aws-connect-store-customer-input-block

BibTeX

@misc{warmtransfer-aws-connect-store-customer-input-block,
  title  = {Flow block in Connect Customer: Store customer input},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/aws-connect-store-customer-input-block},
  note   = {Amazon Web Services, accessed 2026-09-30}
}