Source note · Setting up queued callbacks in Amazon Connect
When the caller enters nothing, the Store customer input block still takes its Success branch and the Stored customer input attribute holds the value Timeout; the documented way to route these contacts is a Check contact attributes block on the System namespace, Stored customer input attribute, with a condition equal to Timeout.
Checked 2026-09-30
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- flows
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Flow block in Connect Customer: Store customer input — Amazon Web Services · tier 2 current vendor documentation · Description, last bullet; Check for a timeout
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up queued callbacks in Amazon Connect: source note amazon-connect-callback-setup-store-input-timeout. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-callback-setup-store-input-timeout
BibTeX
@misc{warmtransfer-claim-amazon-connect-callback-setup-store-input-timeout,
title = {Setting up queued callbacks in Amazon Connect: source note amazon-connect-callback-setup-store-input-timeout},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-callback-setup-store-input-timeout},
note = {Source note amazon-connect-callback-setup-store-input-timeout, checked 2026-09-30}
}