Stir/Shaken attestation in Connect Customer

Publisher

Amazon Web Services

URL

https://docs.aws.amazon.com/connect/latest/adminguide/stirshaken.html

Published

unknown

Updated

unknown

Accessed

2026-10-02

HTTP status

200

License

AWS documentation, all rights reserved (portions CC BY-SA 4.0 on GitHub historically); no-redistribution; short excerpts and locators only

Source notes citing this source

• Amazon Connect gives A-level attestation when the customer is under the AWS Service Terms or buys through an authorised AWS Solution Provider or Distribution Seller, and the calling number was claimed in or ported into Amazon Connect. in context
• Amazon Connect signs calls at B level when it has told the customer that more information is needed to keep A level and has not yet confirmed that the information was validated. in context
• Amazon Connect gives C level to any call that does not qualify for A or B, including calls through unauthorised solution providers, calls that violate the AWS Service Terms (such as call deflection), and accounts that missed a deadline to send requested attestation documents. in context
• Amazon notes that carriers might use attestation levels when deciding whether to deliver calls on their networks. in context
• To keep the highest attestation, Amazon Connect may email the customer asking for more information by a stated date, and delays in replying may lower the calls' attestation level. in context
• Amazon warns that Connect's attestation may not be preserved end to end, because legacy equipment in some carrier networks cannot carry the STIR/SHAKEN headers. in context
• Amazon Connect signs outbound calls with STIR/SHAKEN when they originate from US DID or toll-free numbers to NANP (+1) destinations. in context

Cite this source record

APA

WarmTransfer. (2026, October 2). Stir/Shaken attestation in Connect Customer. WarmTransfer. https://warmtransfer.net/knowledge/sources/aws-connect-stirshaken

BibTeX

@misc{warmtransfer-aws-connect-stirshaken,
  title  = {Stir/Shaken attestation in Connect Customer},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/aws-connect-stirshaken},
  note   = {Amazon Web Services, accessed 2026-10-02}
}