Flow block in Connect Customer: Set Voice ID

Publisher

Amazon Web Services

URL

https://docs.aws.amazon.com/connect/latest/adminguide/set-voice-id.html

Published

2026-09-30

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

AWS documentation; copyright Amazon; no-redistribution; short excerpts and locators only

Source notes citing this source

• Amazon Connect Voice ID used 10 seconds of net speech to authenticate by default, adjustable between 5 and 10 seconds through the Authentication response time property, with shorter times trading away accuracy. in context
• AWS recommended starting the Voice ID fraud threshold at its default of 50, where scores above the threshold indicate higher fraud risk. in context
• The Voice ID authentication score ran from 0 to 100 with a default and recommended threshold of 90; AWS warned that thresholds above about 95 would force agents to verify nearly every caller. in context

Cite this source record

APA

WarmTransfer. (2026, September 30). Flow block in Connect Customer: Set Voice ID. WarmTransfer. https://warmtransfer.net/knowledge/sources/aws-connect-set-voice-id-block

BibTeX

@misc{warmtransfer-aws-connect-set-voice-id-block,
  title  = {Flow block in Connect Customer: Set Voice ID},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/aws-connect-set-voice-id-block},
  note   = {Amazon Web Services, accessed 2026-09-30}
}