The Voice ID authentication score ran from 0 to 100 with a default and recommended threshold of 90; AWS warned that thresholds above about 95 would force agents to verify nearly every caller.
Checked 2026-09-30
- Vendor
- AWS
- Product
- Amazon Connect Voice ID
- Subsystem
- authentication
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- through 2026-05-20
- Checked
- 2026-09-30
Sources
- Flow block in Connect Customer: Set Voice ID — Amazon Web Services · tier 2 current vendor documentation · Sections Properties > Voice authentication and Configuration tips
Cite this note
APA
WarmTransfer. (2026, September 30). Caller authentication and fraud prevention in contact centers: source note contact-center-caller-authentication-voice-id-threshold-90. WarmTransfer. https://warmtransfer.net/knowledge/claims/contact-center-caller-authentication-voice-id-threshold-90
BibTeX
@misc{warmtransfer-claim-contact-center-caller-authentication-voice-id-threshold-90,
title = {Caller authentication and fraud prevention in contact centers: source note contact-center-caller-authentication-voice-id-threshold-90},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/contact-center-caller-authentication-voice-id-threshold-90},
note = {Source note contact-center-caller-authentication-voice-id-threshold-90, checked 2026-09-30}
}