AWS recommended starting the Voice ID fraud threshold at its default of 50, where scores above the threshold indicate higher fraud risk.
Checked 2026-09-30
- Vendor
- AWS
- Product
- Amazon Connect Voice ID
- Subsystem
- fraud detection
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- through 2026-05-20
- Checked
- 2026-09-30
Sources
- Flow block in Connect Customer: Set Voice ID — Amazon Web Services · tier 2 current vendor documentation · Section Configuration tips
Cite this note
APA
WarmTransfer. (2026, September 30). Caller authentication and fraud prevention in contact centers: source note contact-center-caller-authentication-voice-id-fraud-threshold-50. WarmTransfer. https://warmtransfer.net/knowledge/claims/contact-center-caller-authentication-voice-id-fraud-threshold-50
BibTeX
@misc{warmtransfer-claim-contact-center-caller-authentication-voice-id-fraud-threshold-50,
title = {Caller authentication and fraud prevention in contact centers: source note contact-center-caller-authentication-voice-id-fraud-threshold-50},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/contact-center-caller-authentication-voice-id-fraud-threshold-50},
note = {Source note contact-center-caller-authentication-voice-id-fraud-threshold-50, checked 2026-09-30}
}