Enable contact recording

Publisher

Amazon Web Services

URL

https://docs.aws.amazon.com/connect/latest/adminguide/set-up-recordings.html

Published

unknown

Updated

unknown

Accessed

2026-09-25

HTTP status

200

License

AWS documentation terms; no-redistribution; short excerpts and locators only

Source notes citing this source

• Current AWS documentation calls the Amazon Connect contact center product Connect Customer. in context
• To record calls, add a Set recording and analytics behavior block to the flow before the contact is connected to an agent, then choose Save and Publish. in context
• Recording behavior for outbound calls is set by adding the recording block to an outbound whisper flow and selecting that flow as the Outbound whisper flow of the queue used for outbound calls. in context

Cite this source record

APA

WarmTransfer. (2026, September 25). Enable contact recording. WarmTransfer. https://warmtransfer.net/knowledge/sources/aws-connect-set-up-recordings

BibTeX

@misc{warmtransfer-aws-connect-set-up-recordings,
  title  = {Enable contact recording},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/aws-connect-set-up-recordings},
  note   = {Amazon Web Services, accessed 2026-09-25}
}