Source note · Amazon Connect with Salesforce Service Cloud Voice
To record calls, add a Set recording and analytics behavior block to the flow before the contact is connected to an agent, then choose Save and Publish.
Checked 2026-09-25
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- recording
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Enable contact recording — Amazon Web Services · tier 2 current vendor documentation · To set up recording of conversations, steps 4 and 6
Cite this note
APA
WarmTransfer. (2026, September 25). Amazon Connect with Salesforce Service Cloud Voice: source note amazon-connect-with-salesforce-voice-rec-before-agent. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-with-salesforce-voice-rec-before-agent
BibTeX
@misc{warmtransfer-claim-amazon-connect-with-salesforce-voice-rec-before-agent,
title = {Amazon Connect with Salesforce Service Cloud Voice: source note amazon-connect-with-salesforce-voice-rec-before-agent},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-with-salesforce-voice-rec-before-agent},
note = {Source note amazon-connect-with-salesforce-voice-rec-before-agent, checked 2026-09-25}
}