Source note · Amazon Connect with Salesforce Service Cloud Voice
Recording behavior for outbound calls is set by adding the recording block to an outbound whisper flow and selecting that flow as the Outbound whisper flow of the queue used for outbound calls.
Checked 2026-09-25
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- recording
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Enable contact recording — Amazon Web Services · tier 2 current vendor documentation · To set up recording behavior for outbound calls, steps 1-3
Cite this note
APA
WarmTransfer. (2026, September 25). Amazon Connect with Salesforce Service Cloud Voice: source note amazon-connect-with-salesforce-voice-rec-outbound. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-with-salesforce-voice-rec-outbound
BibTeX
@misc{warmtransfer-claim-amazon-connect-with-salesforce-voice-rec-outbound,
title = {Amazon Connect with Salesforce Service Cloud Voice: source note amazon-connect-with-salesforce-voice-rec-outbound},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-with-salesforce-voice-rec-outbound},
note = {Source note amazon-connect-with-salesforce-voice-rec-outbound, checked 2026-09-25}
}