Flow block in Connect Customer: Set callback number

Publisher

Amazon Web Services

URL

https://docs.aws.amazon.com/connect/latest/adminguide/set-callback-number.html

Published

unknown

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

AWS documentation; copyright Amazon Web Services; no-redistribution; short excerpts and locators only

Source notes citing this source

• For international numbers in E.164 format, Amazon Connect automatically prepends the + country-code prefix in the Set callback number block, so the + does not need to be included when the number is passed as an attribute. in context
• A configured Set callback number block has three branches: Success, Invalid number (the customer entered a phone number that is not valid) and Not dialable (the number is valid but the instance cannot dial it, for example because calls to that prefix are not allowed). in context
• The Set callback number block can be used in Inbound, Customer Queue, Transfer to Agent and Transfer to Queue flow types. in context
• The Set callback number block supports only voice contacts; chat, task and email contacts are routed down its Invalid number branch. in context

Cite this source record

APA

WarmTransfer. (2026, September 30). Flow block in Connect Customer: Set callback number. WarmTransfer. https://warmtransfer.net/knowledge/sources/aws-connect-set-callback-number-block

BibTeX

@misc{warmtransfer-aws-connect-set-callback-number-block,
  title  = {Flow block in Connect Customer: Set callback number},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/aws-connect-set-callback-number-block},
  note   = {Amazon Web Services, accessed 2026-09-30}
}