Source note · Setting up queued callbacks in Amazon Connect
The Set callback number block supports only voice contacts; chat, task and email contacts are routed down its Invalid number branch.
Checked 2026-09-30
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- flows
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Flow block in Connect Customer: Set callback number — Amazon Web Services · tier 2 current vendor documentation · Supported channels table
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up queued callbacks in Amazon Connect: source note amazon-connect-callback-setup-set-number-voice-only. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-callback-setup-set-number-voice-only
BibTeX
@misc{warmtransfer-claim-amazon-connect-callback-setup-set-number-voice-only,
title = {Setting up queued callbacks in Amazon Connect: source note amazon-connect-callback-setup-set-number-voice-only},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-callback-setup-set-number-voice-only},
note = {Source note amazon-connect-callback-setup-set-number-voice-only, checked 2026-09-30}
}