A configured Set callback number block has three branches: Success, Invalid number (the customer entered a phone number that is not valid) and Not dialable (the number is valid but the instance cannot dial it, for example because calls to that prefix are not allowed).

Checked 2026-09-30

Vendor
Amazon Web Services
Product
Amazon Connect
Subsystem
flows
Deployment
multi-tenant
Region
not restricted
Release range
current as of 2026-09-30
Checked
2026-09-30

Sources

Cite this note

APA

WarmTransfer. (2026, September 30). Setting up queued callbacks in Amazon Connect: source note amazon-connect-callback-setup-set-number-branches. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-callback-setup-set-number-branches

BibTeX

@misc{warmtransfer-claim-amazon-connect-callback-setup-set-number-branches,
  title  = {Setting up queued callbacks in Amazon Connect: source note amazon-connect-callback-setup-set-number-branches},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/claims/amazon-connect-callback-setup-set-number-branches},
  note   = {Source note amazon-connect-callback-setup-set-number-branches, checked 2026-09-30}
}

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