Create groups and rules for staffing and scheduling in Connect Customer

Publisher

Amazon Web Services

URL

https://docs.aws.amazon.com/connect/latest/adminguide/scheduling-create-staffing-groups.html

Published

unknown

Updated

unknown

Accessed

2026-10-02

HTTP status

200

License

AWS documentation; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• A user cannot be an agent in one staffing group and a supervisor in another. in context
• Removing an agent from a staffing group does not delete their shifts and adherence continues to be tracked, so AWS recommends removing their shifts first if they are not moving to another group. in context
• Every agent must be in a staffing group for Amazon Connect to generate a schedule for them, and each staffing group is associated with one forecast group. in context
• Staffing group rules include Minimum staff required, Shift start time, Working time, Minimum rest between shifts, Consecutive working days, Maximum consecutive day of the week worked and Minimum consecutive rest period per week. in context
• A user who needs to view published agent schedules in the Published calendar view must be added to the staffing group as a supervisor. in context

Cite this source record

APA

WarmTransfer. (2026, October 2). Create groups and rules for staffing and scheduling in Connect Customer. WarmTransfer. https://warmtransfer.net/knowledge/sources/aws-connect-scheduling-staffing-groups

BibTeX

@misc{warmtransfer-aws-connect-scheduling-staffing-groups,
  title  = {Create groups and rules for staffing and scheduling in Connect Customer},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/aws-connect-scheduling-staffing-groups},
  note   = {Amazon Web Services, accessed 2026-10-02}
}