Source note · Setting up forecasting and scheduling in Amazon Connect
Removing an agent from a staffing group does not delete their shifts and adherence continues to be tracked, so AWS recommends removing their shifts first if they are not moving to another group.
Checked 2026-10-02
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- scheduling
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Create groups and rules for staffing and scheduling in Connect Customer — Amazon Web Services · tier 2 current vendor documentation · section 'Important things to know', bullet 5
Cite this note
APA
WarmTransfer. (2026, October 2). Setting up forecasting and scheduling in Amazon Connect: source note amazon-connect-forecasting-scheduling-setup-sg-remove-shifts. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-forecasting-scheduling-setup-sg-remove-shifts
BibTeX
@misc{warmtransfer-claim-amazon-connect-forecasting-scheduling-setup-sg-remove-shifts,
title = {Setting up forecasting and scheduling in Amazon Connect: source note amazon-connect-forecasting-scheduling-setup-sg-remove-shifts},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-forecasting-scheduling-setup-sg-remove-shifts},
note = {Source note amazon-connect-forecasting-scheduling-setup-sg-remove-shifts, checked 2026-10-02}
}