Resilience in Connect Customer

Publisher

Amazon Web Services

URL

https://docs.aws.amazon.com/connect/latest/adminguide/disaster-recovery-resiliency.html

Published

unknown

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

AWS documentation; copyright Amazon Web Services; no-redistribution; short excerpts and locators only

Source notes citing this source

• In Amazon Connect's single-region architecture, an agent's browser chooses from at least two servers across multiple Availability Zones, based on reachability. in context
• AWS documents that if one Availability Zone fails, that node is taken out of rotation without impacting production for an Amazon Connect instance. in context
• An Amazon Connect instance is created within one AWS Region across a minimum of three Availability Zones and is propagated across them in an active-active-active configuration. in context
• Amazon Connect is integrated with multiple telephony providers that have redundant dedicated network paths to three or more Availability Zones in every AWS Region where the service is offered; a failed component, data center or AZ endpoint is automatically taken out of rotation. in context
• In Amazon Connect, inbound US toll-free calls and outbound calls are processed through multiple telecom carriers, each connected to multiple Availability Zones active-active; the RespOrg routes US toll-free traffic across multiple carriers in an active-active fashion. in context

Cite this source record

APA

WarmTransfer. (2026, September 30). Resilience in Connect Customer. WarmTransfer. https://warmtransfer.net/knowledge/sources/aws-connect-resilience

BibTeX

@misc{warmtransfer-aws-connect-resilience,
  title  = {Resilience in Connect Customer},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/aws-connect-resilience},
  note   = {Amazon Web Services, accessed 2026-09-30}
}