Source note · Contact center business continuity
In Amazon Connect's single-region architecture, an agent's browser chooses from at least two servers across multiple Availability Zones, based on reachability.
Checked 2026-09-30
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- agent softphone
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Resilience in Connect Customer — Amazon Web Services · tier 2 current vendor documentation · Section 'Single-region telephony and softphone architecture', numbered item 4
Cite this note
APA
WarmTransfer. (2026, September 30). Contact center business continuity: source note contact-center-business-continuity-aws-agent-browser. WarmTransfer. https://warmtransfer.net/knowledge/claims/contact-center-business-continuity-aws-agent-browser
BibTeX
@misc{warmtransfer-claim-contact-center-business-continuity-aws-agent-browser,
title = {Contact center business continuity: source note contact-center-business-continuity-aws-agent-browser},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/contact-center-business-continuity-aws-agent-browser},
note = {Source note contact-center-business-continuity-aws-agent-browser, checked 2026-09-30}
}