Standard queues and agent queues in your Connect Customer contact center

Publisher

Amazon Web Services

URL

https://docs.aws.amazon.com/connect/latest/adminguide/concepts-queues-standard-and-agent.html

Published

unknown

Updated

unknown

Accessed

2026-09-07

HTTP status

200

License

Proprietary. (c) Amazon Web Services Inc. AWS Site Terms. No license notice printed in the fetched body.; no-redistribution; short excerpts and locators only

Claims citing this source

• Contacts waiting in an agent queue have the highest priority and zero delay, so Amazon Connect offers an agent-queue contact to that agent ahead of a contact waiting in a standard queue. fact in context
• Agent queues are created automatically when an agent is added to the contact centre, and contacts reach them only when explicitly sent there by a flow. fact in context

Cite this source record

APA

WarmTransfer. (2026, September 7). Standard queues and agent queues in your Connect Customer contact center. WarmTransfer. https://warmtransfer.net/knowledge/sources/aws-connect-queues-standard-and-agent

BibTeX

@misc{warmtransfer-aws-connect-queues-standard-and-agent,
  title  = {Standard queues and agent queues in your Connect Customer contact center},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/aws-connect-queues-standard-and-agent},
  note   = {Amazon Web Services, accessed 2026-09-07}
}