Source note · Amazon Connect contact flows and routing profiles
Contacts waiting in an agent queue have the highest priority and zero delay, so Amazon Connect offers an agent-queue contact to that agent ahead of a contact waiting in a standard queue.
Checked 2026-09-07
- Vendor
- Amazon Web Services
- Product
- Amazon Connect Customer
- Subsystem
- queues
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-07
- Checked
- 2026-09-07
Sources
- Standard queues and agent queues in your Connect Customer contact center — Amazon Web Services · tier 2 current vendor documentation · Paragraph beginning Contacts waiting in agent queues are higher priority
Cite this note
APA
WarmTransfer. (2026, September 7). Amazon Connect contact flows and routing profiles: source note amazon-connect-flows-agent-queue-priority. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-flows-agent-queue-priority
BibTeX
@misc{warmtransfer-claim-amazon-connect-flows-agent-queue-priority,
title = {Amazon Connect contact flows and routing profiles: source note amazon-connect-flows-agent-queue-priority},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-flows-agent-queue-priority},
note = {Source note amazon-connect-flows-agent-queue-priority, checked 2026-09-07}
}