Source note · Amazon Connect contact flows and routing profiles
Agent queues are created automatically when an agent is added to the contact centre, and contacts reach them only when explicitly sent there by a flow.
Checked 2026-09-07
- Vendor
- Amazon Web Services
- Product
- Amazon Connect Customer
- Subsystem
- queues
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-07
- Checked
- 2026-09-07
Sources
- Standard queues and agent queues in your Connect Customer contact center — Amazon Web Services · tier 2 current vendor documentation · Opening bullet list of Standard queues and agent queues
Cite this note
APA
WarmTransfer. (2026, September 7). Amazon Connect contact flows and routing profiles: source note amazon-connect-flows-agent-queues-auto-created. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-flows-agent-queues-auto-created
BibTeX
@misc{warmtransfer-claim-amazon-connect-flows-agent-queues-auto-created,
title = {Amazon Connect contact flows and routing profiles: source note amazon-connect-flows-agent-queues-auto-created},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-flows-agent-queues-auto-created},
note = {Source note amazon-connect-flows-agent-queues-auto-created, checked 2026-09-07}
}