Launch the Contact Control Panel (CCP) in Connect Customer

Publisher

Amazon Web Services

URL

https://docs.aws.amazon.com/connect/latest/adminguide/launch-ccp.html

Published

unknown

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

AWS Site Terms (license of documentation text not verified this run); no-redistribution; short excerpts and locators only

Source notes citing this source

• By default, users assigned the Agent security profile can access the Contact Control Panel and make outbound calls. in context
• The Contact Control Panel is launched at https://{instance name}.my.connect.aws/ccp-v2/, and an administrator can also open it from the phone icon in the upper right of the admin website. in context
• Agents using the CCP with a softphone must use Chrome, Edge or Firefox and grant the browser microphone access. in context

Cite this source record

APA

WarmTransfer. (2026, September 30). Launch the Contact Control Panel (CCP) in Connect Customer. WarmTransfer. https://warmtransfer.net/knowledge/sources/aws-connect-launch-ccp

BibTeX

@misc{warmtransfer-aws-connect-launch-ccp,
  title  = {Launch the Contact Control Panel (CCP) in Connect Customer},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/aws-connect-launch-ccp},
  note   = {Amazon Web Services, accessed 2026-09-30}
}