Source note · Setting up an Amazon Connect instance
Agents using the CCP with a softphone must use Chrome, Edge or Firefox and grant the browser microphone access.
Checked 2026-09-30
- Vendor
- Amazon Web Services
- Product
- Amazon Connect Customer
- Subsystem
- Contact Control Panel
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Launch the Contact Control Panel (CCP) in Connect Customer — Amazon Web Services · tier 2 current vendor documentation · Paragraph beginning 'Agents can use the CCP with a softphone'
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up an Amazon Connect instance: source note amazon-connect-instance-setup-softphone-browsers. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-instance-setup-softphone-browsers
BibTeX
@misc{warmtransfer-claim-amazon-connect-instance-setup-softphone-browsers,
title = {Setting up an Amazon Connect instance: source note amazon-connect-instance-setup-softphone-browsers},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-instance-setup-softphone-browsers},
note = {Source note amazon-connect-instance-setup-softphone-browsers, checked 2026-09-30}
}