Source note · Setting up an Amazon Connect instance
By default, users assigned the Agent security profile can access the Contact Control Panel and make outbound calls.
Checked 2026-09-30
- Vendor
- Amazon Web Services
- Product
- Amazon Connect Customer
- Subsystem
- security profiles
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Launch the Contact Control Panel (CCP) in Connect Customer — Amazon Web Services · tier 2 current vendor documentation · Bullet 'Configure permissions for the agents'
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up an Amazon Connect instance: source note amazon-connect-instance-setup-agent-profile-ccp. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-instance-setup-agent-profile-ccp
BibTeX
@misc{warmtransfer-claim-amazon-connect-instance-setup-agent-profile-ccp,
title = {Setting up an Amazon Connect instance: source note amazon-connect-instance-setup-agent-profile-ccp},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-instance-setup-agent-profile-ccp},
note = {Source note amazon-connect-instance-setup-agent-profile-ccp, checked 2026-09-30}
}