Invoke a guide at the start of a contact in Connect Customer

Publisher

Amazon Web Services

URL

https://docs.aws.amazon.com/connect/latest/adminguide/how-to-invoke-a-flow-sg.html

Published

2026-10-02

Updated

unknown

Accessed

2026-10-02

HTTP status

200

License

AWS documentation; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• Which guide an agent receives can be chosen per contact by branching on IVR responses, queue name or customer information with a Check attribute block before the Set event flow block. in context
• A guide set with DefaultFlowForAgentUI starts as soon as the contact is offered to the agent, without waiting for the agent to accept. in context
• To launch a guide at the start of a contact, add a Set event flow block to the contact's flow and configure the DefaultFlowForAgentUI (Default flow for agent UI) event hook with the guide flow. in context

Cite this source record

APA

WarmTransfer. (2026, October 2). Invoke a guide at the start of a contact in Connect Customer. WarmTransfer. https://warmtransfer.net/knowledge/sources/aws-connect-invoke-guide-contact-start

BibTeX

@misc{warmtransfer-aws-connect-invoke-guide-contact-start,
  title  = {Invoke a guide at the start of a contact in Connect Customer},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/aws-connect-invoke-guide-contact-start},
  note   = {Amazon Web Services, accessed 2026-10-02}
}